It’s been nearly three months since the Kansas City Chiefs won Super Bowl 58 vs. the San Francisco 49ers. Football is growing globally, and more countries are continuing to adopt it. Canada is one of them, and the OLG offered promotions leading up to the big game. However, customers have had to wait several weeks to receive their payments after the OLG experienced significant delays.
Their promotion at the Super Bowl was a huge success, leading to an influx of new customers. This surge led to a backlog in verifying banking information for their Proline+ customers. The OLG is committed to resolving this issue and has stated that anyone still waiting to receive their money has not submitted the correct documents. Almost all of the problems with the Super Bowl promotion have been solved. OLG spokesperson Tony Bitonti reassured that registration is a one-time process unless changes happen to the player’s banking information.
What did the OLG say about the delays from their Super Bowl promotion?
The OLG told Global News about their late payments from a Super Bowl promotion.
“All new customers who registered for the Proline+ Super Bowl promotion, who provided the proper information to allow for the one-time verification of their bank accounts, have been processed and are able to withdraw their winnings from their OLG.ca accounts,” – the OLG via Global News.
Since the backlog from the Super Bowl promotion, the OLG has made significant strides in improving its capacity to manage requests. They deeply regret the delays in customer payment and are actively working towards excellence. The OLG’s service levels are being held to a higher standard, ensuring a smoother experience.
OLG spokesperson Tony Bitonti had this to say.
“We appreciate the patience and understanding of our customers while we work diligently to review and subsequently verify bank accounts as quickly as possible, according to the iGaming standards in this province.”
